Refund policy

Returns Eligibility
We accept returns within 14 days of delivery. To be eligible for a return:

The item must be unused and in original condition
The item must be in its original packaging
Proof of purchase (order number) is required

Non-Returnable Items
The following items are not eligible for return:

Items marked as final sale
Gift cards
Personalized or custom-made items
Items damaged due to misuse or normal wear and tear

Return Process

To request a return, please contact us at info@loveteddy.store with:

Your order number
The reason for the return

Do not send items back without authorization. Unauthorized returns may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refunds

Once the returned item is received and inspected:

You will be notified of approval or rejection
Approved refunds will be issued to the original payment method within 5–10 business days

Refund timing may vary depending on your bank or card issuer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

Your order number
Clear photos or videos showing the issue

We will offer a replacement or full refund at no additional cost.

Late or Missing Orders

If your order has not arrived within 30 business days from the shipping date, please contact us.
If the order is confirmed lost, we will issue a replacement or refund.